Conditions of Use and Purchase and Return and Refund Policy
If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact channels.
The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.
The sale of items through this website is carried out under the name POCKETPIANO, S.L., a Spanish company with registered office at Carrer Francesc Pérez Cabrero 9, 08021 in Barcelona, Spain, registered in the Mercantile Registry of Barcelona, Sheet B-501070 Volume 45855 Folio 146 and NIF B-with telephone +34 633 947 800 and email email@example.com.
YOUR DATA AND YOUR VISITS TO THIS WEB PAGE
The information or personal data that you provide us about you will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.
USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
Make use of this website only to make legally valid queries or orders.
Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
The items offered through this website are available to everyone.
HOW TO PLACE AN ORDER
To place an order, you must follow the online purchase procedure and click on “Authorize payment”. Following this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Likewise, we will inform you by email that the product is being shipped (the “Shipping Confirmation”), our transport provider is DHL PARCEL. You will receive, after your purchase, an email from DHL Parcel with the tracking number.
TECHNICAL MEANS TO CORRECT ERRORS
In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the “My Account” section.
In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service by calling +34 633 947 800 of the chatbot available on the website, via social networks (on Instagram) or through through WhatsApp to the indicated number, as well as exercise the right of rectification contemplated in our Privacy and Cookies Policy.
This web page shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections has not been provided correctly. Likewise, this web page offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the data of your order.
If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, at the telephone number or email address mentioned above, to correct the error. .
AVAILABILITY OF PRODUCTS