Skip to content Skip to footer
Introduction

This page offers information on the personal data treatment policy applied by PocketPiano S.L. (hereinafter P.P.)

P.P. considers that the privacy of its customers, suppliers and all those with whom it has a relationship, is of great importance. Therefore, it manages the following policy, in a transparent and open way, to treat and protect personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals in relation to the processing of personal data and the free circulation of this data.

Responsible for the processing of personal data.

The PocketPiano company. S.L., the Company from now on, is responsible for the processing of personal data provided by users of this website and is responsible for the privacy of its treatment.

Company name: PocketPiano S.L.
Authorized representative: Sole Administrator
NIF: B66977513
Contact information: C Francesc Pérez Cabrero 9, SAT D, 08021 from Barcelona, Spain
Email: team@pocketpiano.com

Storage of personal data. Personal data is stored in the European Economic Area (“EEA”). This data may be transferred outside of the EEA under contracts that follow the privacy standards of the European Commission and the Privacy Shield of the EU and the United States.

Communication of personal data.

We never exchange, transfer or sell the personal data of users of this website to third parties. The data sent to third parties will be used only for the management and administration of the services offered.

Protection of personal data The company is committed to protecting stored personal data, using the appropriate technological tools and processes. Computer security and prevention systems and information access controls are used. Company employees are trained to protect this information.

User rights:

Right of access

Anyone has the right to obtain confirmation as to whether the company is treating their personal data. The company will inform about the personal data that it treats, by email at the request of the interested party.

Right of portability

The company is committed to protecting stored personal data, using the appropriate technological tools and processes. Computer security and prevention systems and information access controls are used. Company employees are trained to protect this information.

Right of portability

The user has the right to obtain a copy of her data in a standard format with the personal data that she has provided.

Right of rectification

The user has the right to request the rectification of her personal data. To correct inaccurate data and complete incomplete data.

Right of erasure

The user has the right to obtain, without undue delay, the deletion of any personal data processed by the Company at any time.

Right to object to the processing of data based on legitimate interests.

The user has the right to object to the processing of their personal data based on the legitimate interest of the Company. The Company will not continue to process personal data, except in cases where it can demonstrate legitimate reasons for the exercise of its rights or the formulation and defense of claims.

Right to file a claim with a supervisory authority.

The user has the right to file a complaint with the competent data protection authority. If you consider that your data is being processed incorrectly, you can notify the Company.

Right of limitation in the processing of personal data.

The user has the right to request that the Company limit the processing of personal data, if: – If the user objects to the processing of their data based on the legitimate interest of the company, the processing of personal data will be limited until resolution of the verification of legitimate interest. – If the company no longer needs personal data, but the user needs it for the exercise or defense of claims. – If the user reports errors in the personal data, the company will limit the treatment until its verification. – If the treatment does not comply with the law, the user can oppose the elimination of personal data and request the limitation of their use.

Exercise of rights

To exercise their rights, the user can contact the company at: team@pocketpiano.com

Data Protection Officer: Gonzalo Pujol

 

The Data Protection Officer of the company is responsible for managing personal data. You can get in touch by writing to: gonzalo@poccketpiano.com

 

Protection of personal data Under the provisions of Law 15/1999, of December 13, Protection of Personal Data, we inform you that the personal information you provide will be stored and processed in files owned by PocketPiano S.L. to comply with your request and the provision of the requested service, as well as to keep you informed, including by electronic means, on matters related to the activity of the company and its services. Likewise, we inform you of the possibility of exercising, at any time, the rights of access, rectification, cancellation and opposition of your personal data by email to The Company.

 

Updates to the Privacy Policy. The latest version of the Privacy Policy is available on the website. The Company will communicate any changes to its personal data processing policy.

3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
Facebook
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
Twitter
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Necessary Cookies (all site visitors)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your Data Rights
General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR Rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. Third Party Websites

AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Release of Your Data for Legal Purposes

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

Select your currency
Euro