Refund policy

<h1>Terms of Use</h1>

<p><strong>Please read these terms carefully before using our website or services.</strong></p>

<p><strong>Last updated:</strong> April 25, 2026</p>

<p>These Terms of Use (“Terms”) govern your access to and use of the website <a href="https://pocketpiano.com">pocketpiano.com</a> and any related products or services offered by Pocketpiano SL, CIF B66977513, a Spanish limited liability company incorporated on April 7, 2017, with registered activity in the manufacture and commercialization of electronic musical instruments and applications (CNAE 3220).</p>

<p>By accessing or using our website and services, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, please discontinue use immediately.</p>

<h2>1. Definitions</h2>

<ul>
  <li><strong>“Company”:</strong> Means Pocketpiano SL, CIF B66977513.</li>
  <li><strong>“Website”:</strong> Means pocketpiano.com and all its subdomains and related pages.</li>
  <li><strong>“User” or “you”:</strong> Means any individual or entity accessing or using the Website or Services.</li>
  <li><strong>“Services”:</strong> Means the products, software, applications, and any other offerings made available by the Company.</li>
  <li><strong>“Content”:</strong> Means all text, images, audio, video, software, data, and other materials available on the Website.</li>
</ul>

<h2>2. Acceptance of Terms</h2>

<p>By using our Website or purchasing our products, you confirm that you are at least 18 years of age, or at least 14 years of age with parental consent where permitted under Spanish law, have read and understood these Terms, and agree to be legally bound by them.</p>

<p>We reserve the right to update these Terms at any time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.</p>

<h2>3. Use of the Website</h2>

<p>You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others.</p>

<p>You must not:</p>

<ul>
  <li>Use the Website in any way that violates applicable local, national, or international law or regulation.</li>
  <li>Transmit unsolicited or unauthorized advertising or promotional material, including spam.</li>
  <li>Knowingly transmit any data or material containing viruses, Trojan horses, worms, malware, or other malicious software.</li>
  <li>Attempt to gain unauthorized access to any part of the Website, server, system, or database connected to the Website.</li>
  <li>Attack the Website through a denial-of-service attack or distributed denial-of-service attack.</li>
  <li>Scrape, crawl, or systematically extract data from the Website without our prior written consent.</li>
  <li>Impersonate the Company, its employees, or any other person or entity.</li>
</ul>

<p>We reserve the right to restrict, suspend, or terminate access to the Website for any user who violates these Terms, without prior notice and without liability.</p>

<h2>4. Intellectual Property</h2>

<p>All Content available on the Website, including but not limited to text, graphics, logos, images, audio clips, videos, software, product designs, and website design, is owned by Pocketpiano SL or its licensors and is protected by Spanish, European Union, and international intellectual property laws.</p>

<p>You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website for personal and non-commercial purposes only.</p>

<p>You must not:</p>

<ul>
  <li>Reproduce, duplicate, copy, sell, distribute, or commercially exploit any Content without our express written permission.</li>
  <li>Modify, adapt, translate, or create derivative works based on the Content.</li>
  <li>Remove any copyright, trademark, or other proprietary notices.</li>
  <li>Use our trademarks, trade names, logos, product names, or branding without our prior written consent.</li>
</ul>

<h2>5. Products and Orders</h2>

<p>All products displayed on the Website are subject to availability. We reserve the right to modify, discontinue, replace, or limit the quantities of any product at any time without prior notice.</p>

<ul>
  <li><strong>Pricing:</strong> Prices are displayed in the currency indicated on the Website. Taxes, duties, shipping costs, and other applicable charges will be shown during checkout where applicable. We reserve the right to correct pricing or product information errors.</li>

  <li><strong>Order acceptance:</strong> Placing an order constitutes an offer to purchase a product. A purchase contract is formed only when we accept your order and send you an order confirmation.</li>

  <li><strong>Payment:</strong> Payment is required at the time of purchase unless another payment arrangement is expressly offered. We accept the payment methods displayed on the Website during checkout.</li>

  <li><strong>Shipping:</strong> Delivery dates and delivery times are estimates only. We are not responsible for delays caused by shipping carriers, customs authorities, force majeure events, incorrect delivery information, or circumstances beyond our reasonable control.</li>

  <li><strong>Customs and import charges:</strong> Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless expressly stated otherwise during checkout.</li>

  <li><strong>Returns and refunds:</strong> Returns and refunds are handled in accordance with our Returns Policy and applicable consumer protection legislation.</li>
</ul>

<p>Consumers located in the European Union generally have a 14-day right of withdrawal from the date on which they, or a person designated by them, receive the product, subject to the exceptions and conditions established by applicable law.</p>

<h2>6. User Accounts</h2>

<p>To access certain features of the Website, you may be required to create a user account.</p>

<p>You agree to:</p>

<ul>
  <li>Provide accurate, current, and complete registration information.</li>
  <li>Keep your account information up to date.</li>
  <li>Maintain the security and confidentiality of your password and access credentials.</li>
  <li>Notify us immediately of any suspected or unauthorized use of your account.</li>
  <li>Accept responsibility for activities carried out through your account, except where caused by circumstances attributable to the Company.</li>
</ul>

<p>We reserve the right to suspend or terminate user accounts where we reasonably suspect fraud, abuse, unauthorized access, unlawful activity, or a violation of these Terms.</p>

<h2>7. Third-Party Links and Services</h2>

<p>Our Website may contain links to third-party websites, applications, payment providers, social networks, or other external services.</p>

<p>These links are provided for convenience only. We do not control and are not responsible for the availability, security, content, products, services, or privacy practices of third-party websites or services.</p>

<p>Accessing third-party services is at your own risk and may be subject to the terms and privacy policies of those third parties.</p>

<h2>8. Disclaimer of Warranties</h2>

<p>The Website and its Content are provided on an “as is” and “as available” basis.</p>

<p>To the extent permitted by applicable law, we do not provide warranties, representations, or guarantees that:</p>

<ul>
  <li>The Website will always be available, uninterrupted, secure, or error-free.</li>
  <li>The Website or its servers will be free from viruses or other harmful components.</li>
  <li>Errors or defects will always be corrected immediately.</li>
  <li>The Content will always be complete, accurate, current, or suitable for a particular purpose.</li>
</ul>

<p>Nothing in these Terms excludes or limits your mandatory statutory rights as a consumer under Spanish or European Union law.</p>

<h2>9. Limitation of Liability</h2>

<p>To the fullest extent permitted by applicable law, Pocketpiano SL, its directors, employees, agents, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of, or inability to use, the Website or Services.</p>

<p>Where legally permitted, our total aggregate liability for a claim arising from or relating to these Terms, the Website, or the Services shall not exceed the amount paid by you to us during the twelve months preceding the event giving rise to the claim.</p>

<p>Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for:</p>

<ul>
  <li>Fraud or fraudulent misrepresentation.</li>
  <li>Death or personal injury caused by negligence.</li>
  <li>Wilful misconduct or gross negligence where applicable.</li>
  <li>Any other liability that cannot be excluded under Spanish or European Union law.</li>
</ul>

<h2>10. Indemnification</h2>

<p>To the extent permitted by applicable law, you agree to indemnify and hold harmless Pocketpiano SL and its officers, directors, employees, and agents from claims, liabilities, damages, losses, costs, or expenses arising from:</p>

<ul>
  <li>Your unlawful or unauthorized use of the Website.</li>
  <li>Your violation of these Terms.</li>
  <li>Your infringement of the rights of another person or entity.</li>
  <li>Content or information submitted by you through the Website.</li>
</ul>

<p>This provision does not apply where the claim results from an act or omission attributable to Pocketpiano SL or where its application would conflict with mandatory consumer protection legislation.</p>

<h2>11. Governing Law and Dispute Resolution</h2>

<p>These Terms are governed by and construed in accordance with the laws of Spain, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.</p>

<p>Any dispute arising from or relating to these Terms shall be submitted to the competent courts of Barcelona, Spain, unless applicable consumer protection legislation entitles you to bring proceedings before the courts of your place of residence.</p>

<p>Consumers may also be entitled to use an applicable consumer alternative dispute resolution entity or other out-of-court dispute resolution procedure in accordance with Spanish or European Union consumer legislation.</p>

<p>Nothing in this section limits your right to submit a complaint to the competent consumer protection authority or pursue any other remedy available under applicable law.</p>

<h2>12. Severability and Waiver</h2>

<p>If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary or, where appropriate, deemed severable.</p>

<p>The remaining provisions shall continue to be valid and enforceable.</p>

<p>Our failure or delay in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.</p>

<h2>13. Changes to These Terms</h2>

<p>We may modify these Terms from time to time to reflect changes in our products, services, business practices, technology, or legal obligations.</p>

<p>We will publish the revised Terms on the Website and indicate the updated effective date. Where required by law, material changes may also be communicated through the Website, by email, or through another appropriate method.</p>

<p>Your continued use of the Website after the revised Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires your express consent.</p>

<h2>14. Contact Us</h2>

<p>For questions, concerns, or requests regarding these Terms, please contact us:</p>

<p>
  <strong>Pocketpiano SL</strong><br>
  CIF: B66977513<br>
  Av. les Garrigues, 46, Planta 1<br>
  08820 El Prat de Llobregat<br>
  Barcelona, Spain
</p>

<p>
  <strong>Email:</strong>
  <a href="mailto:team@pocketpiano.com">team@pocketpiano.com</a><br>

  <strong>Website:</strong>
  <a href="https://pocketpiano.com">pocketpiano.com</a>
</p>

<p><em>These Terms of Use were last reviewed and updated on April 25, 2026.</em></p>