Conditions of Use and Purchase


This document (together with all documents in the above) sets out the conditions which govern the use of this product web (www. Pocketpiano .com) and buying  products thereof (hereinafter the “Conditions”), whatever the application, digital medium, medium or device through which it can be accessed. Please carefully read these Terms and our Policy Privacy and Cookies (“Policy Privacy and Cookies”) before using this product web. A’s use this page website or placing an order throughYou agree to be bound by these Conditions and by our Privacy and Cookies Policy, so if you do not agree with all the Conditions and with the Privacy and Cookies Policy, you should not use this web page.

If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact channels.

The contract may be formalized, your choice in any of the languages in which the Conditions are available on this page web.


  1. OUR DATA 

The sale of items to through this page web is performed under the denomination POCKETPIANO, SL ., Company Spanish domiciled at Carrer Francesc Pérez Cabrero 9 08021 Barcelona, Spain , registered in the Companies Register of Barcelona , Sheet B-501070 Tomo 45855 Folio 146 and NIF B- with telephone +34 633 947 800 and e-mail .



The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Privacy and Cookies Policy . In making use of this site web you consent to the processing of such information and data , and declares that all information or data provided to us are true and correspond to reality.



In the use of this site web and place orders through the same you will:

Make use of this site web only for inquiries or orders legally valid .
Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

Give us your address email address , address mailing and / or other contact details truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy ).

If you do not provide us with all the information we need, we will not be able to process your order.

In the place an order through this page web, you declare to be over 18 years and have legal capacity to enter into contracts.



The items that are offered through this page Web are available for everyone.



To place an order, you must follow the online purchase procedure and click on “Authorize payment”. After this, you will receive an e – mail acknowledging receipt of your order (the ” Confirmation Order”). Also, we will inform you via e – mail that the product is being shipped (the ” Confirmation of Delivery “) , our transportation provider is DHL PARCEL. After your purchase, you will receive an email from DHL parcel with the tracking number.



If you detected that an error has occurred on entering your personal information during registration as a user of this site web, you may amend them in “My Account”.

In any case, you may correct errors related to information personal provided during the purchase process Addressing to the service of attention to the client through on the phone +34 633 947 800 of the chat bot available on the site web, via social networks ( Instagram ) or through WhatsApp to the indicated number , as well as to exercise the right of rectification contemplated in our Privacy and Cookies Policy .

This page web window displays of confirmation in various sections of the buying process that do not allow to proceed with the order if the data from these sections have not been properly provided. Likewise, this web page offers the details of all the articles that you have added to your basket during the purchase process, so that, before making the payment, you will be able to modify the details of your order.

If you detected an error in your order after the completion of the payment process, should contact immediately with our service of attention to the client in the phone or address email address above, to remedy the error.



All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount that you may have paid.



L and send consistent order in the / those listed in each product / s Confirmation of Delivery without undue delay and more delay within 15 days natural from the date of the Confirmation Order.

Please note that there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances that may affect the delivery date . .

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Bear in mind, in any case, that we do not deliver home on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the moment in which you or a third party indicated by you acquire the material possession of the products, which It will be credited by signing the receipt of the order at the agreed delivery address .



If it is impossible for us to deliver your order, we will try to find a safe place to leave it , we refer to the delivery policy of the company DHL PARCEL . If we cannot find a safe place, your order will be returned to our warehouse . Likewise, we will leave you a note explaining where your order is and how to get it sent again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day .

In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. Following the resolution of the contract, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice by its share of a different mode of delivery to the least expensive mode of delivery that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.


The risks of the products will be your responsibility from the moment of delivery.

You will acquire the ownership of the products when we receive full payment of all amounts due in relation therewith, including the cost of shipping , either at the time of delivery ( according to the definition contained in clause 9 above) if it were to take place at a later time.



Prices page website include VAT, including costs shipping .

Prices may change at any time, but (except as stated above) possible changes will not affect orders with respect to which we have already sent you an Order Confirmation .

Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step. Also, during the purchase process, before making the payment, you can modify the details of your order. A detailed description of the purchase process is available in the Buying Guide . In addition , if you are a registered user, you have a detail of all the orders made in the My Account section.

You can use Visa, Mastercard , American Express, PayPal and Apple Pay cards as a means of payment , as well as by bank transfer.


At the click “Authorize payment” you are confirming that the card credit is suy to . To minimize the risk of unauthorized access, your credit card details will be encrypted . Cards Credit BE subject to validation checks and authorization by the issuer of the same, but if the entity does not authorize payment, we are not responsible for any delay or non-delivery and we can not enter into any contract with you.



This page web also allows the purchase through the purchase functionality as a guest. In this type of purchase, you will only be asked for the essential data to be able to process your order.

Once the purchase process is completed, you will be offered the possibility of registering as a user or continuing as an unregistered user.



In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax , the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address It is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations. in each of these territories. You expressly authorize us to issue the invoice electronically , although you may indicate at any time your desire to receive a paper invoice, in which case, we will issue and forward the invoice in that format. You may request service by contacting our attention to the customer, through any of the means at their disposal and free.



15 .1 Legal right to cancel the purchase Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification .

The withdrawal period will expire after 14 days natural from the day you or a third party indicated by you, other than the carrier, acquired the possession of material goods or if the goods that make up your order is delivered by separate, to the 14 days natural from the day that you or a third party indicated by you, other than the carrier, acquired the possession of material the last of those goods.

To exercise the right of withdrawal, should you notify us POCKETPIANO , his decision to withdraw from the contract through a statement unequivocal (eg a letter sent by post or e – mail ) .To meet the deadline of withdrawal, simply the communication regarding the exercise by you of this right is sent before the corresponding term expires.


15.2 Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We proceed to carry out such reimbursement using the same means of payment used by you for the transaction early, unless you indicate otherwise expressly detailing the means of payment through for which you want to perform the devolucion.No incur in any expense as a result of the reembolso.No However the above, we may withhold the reimbursement until having received the goods, or until you have supplied evidence of repayment thereof, according to that condition is met first.

Should you restore or directly deliver products on our website the refund to through a messenger / courier , without undue delay and in any case within a maximum of 14 days natural from the date on which you communicate your decision to withdraw from the contract. The deadline is considered met if effected the repayment of the goods before the period has ended.

D Êbêra you bear the direct cost of repayment of the assets.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.


15.3 Returns in the Canary Islands, Ceuta and Melilla

If you wish to exchange or return a product that had been delivered in the Canary Islands, Ceuta or Melilla, you must contact us to agree with us or one of our representatives to collect the product by a courier or make the return at your own cost.


15.4 Returns of defective products

Where you believe that at the time of delivery the product does not comply with the terms of the contract, should contact us immediately to through our ways of facilitating contact data of the product so as of the damage it suffers ; We will tell you how to proceed.

The product can be returned by handing it over to a courier that we will send to your home when requesting collection with DHL PARCEL.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). Reimbursement or replacement of the item shall be made as soon as possible and in any event within 14 days following the date on which we send an e – mail confirming that appropriate reimbursement or replacement of the item does not conform.

The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed , including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase .


15.5 Right of withdrawal and return of orders from abroad.

If you have placed an order through this page web from a Member State of the Union European other than Spain , we will not be obliged to reimburse expenses costs than those incurred to address original delivery in Spain or expenses repayment from destination outside of Spanish territory .



If you hire as a consumer and user, we offer warranties on products we sell to through this page web, in the terms legally established for each type of product, responding thus the lack of conformity of the same as he appears within a period of two years from the delivery of the product.



You acknowledge and agree that all copyright, trademark and other rights of industrial and intellectual property rights on material or content supplied as part of the page web we are at all times to us or to whom we gave license to use. You may make use of such material only in the way that we or those who have granted us a license to use it expressly authorize it. This does not will prevent use this page web to the extent necessary to copy the information on your order or Contract details.



You should not make misuse of this product web through the introduction intentionally , in the same viruses, Trojans, worms, bombs logical or any other program or materials technologically harmful or Danino . You did not try to get unauthorized access to this page web, to the server that the page is hosted or any server, computer or related database our page web. You agree not to attack this page web through an attack of denial of service attack or a denial of service distributed.

Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker. Also, in case of breach of this clause , shall immediately cease to be authorized to use this page web.

We will not be responsible for any damage or loss resulting from an attack of denial of service, viruses or any other programs or materials technologically harmful or Danino that may affect your computer equipment informatic , data or materials resulting from the use of this site web or of the download of contents of the same or to which it redirects.



In the event that our site contains links to other web pages web and third party materials, such links are provided solely for informational purposes, without us having any control over the content of these pages web or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.



Applicable regulations require that part of the information or communications we send you be in writing. By using this site web, you agree that most of these communications with us will be electronic . We will contact you by e – mail or provide you with information by posting notices on this page web. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications , information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.



You notifications we send MUST be reach through to the phone +34 633 947 800 , of chat available on the site web, via social networks ( Instagram ) or through WhatsApp. In accordance with the provisions of clause 24 above and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.

It will understand that notifications have been received and have been properly made at the moment when posted on our site web, 24 hours after an email been sent mail , or three days after the date of posting of any letter. To prove that the notification has been made, it will be enough to prove, in the case of a letter, that it had the correct address , was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of a post office mail , that it was sent to the address email address specified by the receiver.



The contract is binding on both you and us, as well as our respective successors, assignees and successors in title. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they cancel , reduce or limit in any other way the guarantees , both express and implied. , that we could have granted.



We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Force Majeure”).

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the


  1. Strikes, lockouts or other industrial action.
  2. Civil commotion , revolt, invasion , threat or terrorist attack, war (declared or not) or threat or preparations for war.
  3. Fire, explosion , storm, flood , earthquake, subsidence, epidemic or any other natural disaster.
  4. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
  5. Impossibility of using public or private telecommunications systems.
  6. Acts, decrees, legislation , regulations or restrictions of any government or authority public . It will be understood that the obligations will be suspended during the period in which the Force

Majeure Event continues , and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.



The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us by virtue of of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver by us of any right or action specifically entail a waiver of other rights or remedies under a contract or the Terms. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions. provided in the Notifications section above.



If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.



These Conditions and any document to which express reference is made in them constitute the entire agreement existing between you and us in relation to the object of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written.

You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned. in these Conditions.

Neither you nor us shall have action against any declaration uncertain by the other party, orally or in writing, prior to the date of a contract (unless it was made such a declaration uncertain fraudulently) and the only action that dispondra The other party will be for breach of contract in accordance with the provisions of these




We reserve the right to modify the Terms and Conditions. The amendments do not will have character retroactive.

If you do not agree with the modifications, we recommend not to use our site web.



The use of our website web and purchase agreements products through this page web will be governed by the legislacionespanola .

Any dispute arising out of or relation to the use of the site web or these contracts will be subject to the jurisdiction is not exclusive of the courts Spaniards .

If you are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation .



Your comments and suggestions are welcome. We kindly ask you to send us such comments, suggestions and queries through our contact channels or the postal address indicated in clause 2 of these Conditions.


It also may send their complaints and claims through our ways of contact, which will be attended by our service attention to the customer within more soon as possible and in any event within legamente established. Likewise, they will be registered with an identifying code that we will make known to you and will allow you to track them.

If you as a consumer considers that their rights have been violated, they can direct their complaints through the address email address team @ pocketpiano .com order to request a solution extrajudicial dispute.

In this sense, if the acquisition between you and us has been held online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us. on consumer affairs accessible through the Internet address



Please note that e – mail is enabled to permit access easy and direct access to the data identifying POCKETPIANO S. L . as a marketing company of the goods, as well as with the purpose that you can file the complaints or claims that you deem appropriate.

To send comments, suggestions, queries or any other question other than the above, you can access our usual contact channels . For more information please refer to the section “Contact” of the page web. Last updated : 03/15/2021

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